I disliked the mobile app’s instability - it crashed during route updates and stalled while uploading PODs. With ten trucks on the West Coast and only a year using the platform, those failures forced dispatchers into extra phone calls and manual data entry, costing roughly eight hours of admin time and contributing to two missed pickups this month. The core mobile functions need urgent fixes; until then the app actively hinders day-to-day operations.
…even with dead zones on the Cascades the POD photos and timestamps saved locally and synced the minute I got service - with three trucks that reliability alone kept invoices clean. Not flawless, but when I needed proof of delivery it didn’t let me down.
Bottom line: the mobile app's photo-based proof-of-delivery workflow is the single feature that genuinely improved our day-to-day. Drivers snap a picture, it auto-attaches to the correct load and appears in dispatch instantly, which slashed the paperwork backlog and stopped afternoon scramble to match BOLs. In my 30-truck West Coast operation it saved several back-office hours a day, though occasional GPS hiccups still require a quick manual confirmation.
The onboarding was shockingly fast - sent SMS invites, drivers downloaded the app, and were snapping BOLs within hours. I run two trucks in the Southwest and that quick photo-document workflow saved me from drowning in paper for days.
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