Adella Labadie's review of Super Dispatch
Bottom line: their support is the reason we won't renew. When a GPS integration broke in the middle of a busy week, support took three days to respond and then bounced the ticket between tiers; while drivers waited at docks we racked up detention fees. I've got a 25-truck fleet in the Midwest and the rep eventually promised a patch that never showed up - follow-ups were met with canned emails and no real escalation. Phone hold times are brutal, and when you do finally get someone the answers feel scripted and half-informed. The app can handle dispatching, but the customer service failures cost us time and money we can't keep absorbing.
