Larissa Lemke's review of DispatchTrack
The live ETA flipping in the middle of a run drove us nuts. Last month during a Nor'easter the system re-optimized routes twice, sent new windows to customers, and three drivers ended up converging on the same cul-de-sac while another set of stops were delayed for hours - customers called, tempers flared, and we lost a big account. On the plus side the POD photos and timestamped exceptions proved invaluable when we had to prove who left what at which door; that single feature saved us from a chargeback. We're a 50-truck fleet in the Northeast with 18 years of storms and late nights behind us, so I value predictability, and DispatchTrack can be steady when signals are good but maddening when the mobile clients hiccup. Three stars - useful for proof and live visibility, but the routing and reassign logic needs to behave better under real-world mess.
