Jordon Littel's review of Decklar
When a reefer started spiking but Decklar's dashboard stubbornly showed "temperature normal", I called support at 2 a.m. and got bounced between agents for hours - only after an escalation 14 hours later did someone send a manual ping to reroute the truck and we saved the load, but the late response cost us a delivery window. I run three trucks on the West Coast, and while the live tracking and that eventual intervention are useful, their hit-or-miss support response makes me uneasy for time-sensitive jobs.
