Margie Kovacek's review of Decklar

Abigayle RunolfsdottirJan 2026

What I liked most was the platform's reliability - its ETA predictions and alerts were accurate during a week of heavy storms. Managing a 55-truck fleet across the Southeast, I relied on a single notification to re-route a critical load and avoid a nearly two-day delay. The predictions matched reality and when an exception did occur the alerting was swift, letting my dispatchers act without hours of manual phone calls.

Bottom line: Decklar's ETA predictions are unreliable and cost me real money. I run three trucks in the Southwest with four years on the road and the ETAs kept jumping 3–6 hrs, sent false "on time" alerts so brokers rebooked loads, we got hit with detentn fees and pissed customers - wasted a week's pay, very frustrated and probably dropping it.

Vito Bruen-BradtkeJan 2026

I've used Decklar for about four months and had to rely on their support the minute a bad ETA popped up. A tanker showed up two days late in the app, I opened a ticket and got a canned reply 48 hours later - by then the driver was waiting at the refinery and we absorbed a $900 detention fee. Calling just bounced me between reps with no ownership; on our West Coast runs that's a dealbreaker, I'm done waiting for someone to actually fix things.