The mobile app is unreliable - GPS drops every few miles and ETAs swing wildly, so my dispatcher and I kept chasing phantom locations. It once marked a load delivered when it wasn’t and I ate a detention fee plus a day of wasted driving, which for a two-truck outfit is a real punch in the wallet.
I've used IntelliTrans for six months. Compared to the patchwork of spreadsheets and late EDI feeds we relied on before, its ETA predictions actually match what happens on the road - with 100 trucks around the Northeast that accuracy cut routine customer check-in calls by about half, though getting all carriers onboarded was a bit clunky at first.
Bottom line: their customer support actually moves the needle - fast, human, and willing to dig. I manage five trucks around the Pacific Northwest and after four years on the road I can tell you one rep getting on the phone, chasing down a missing scan with the carrier and forcing a manual update saved me an afternoon of chaos. App can be a little slow during peak hours, so 4/5 from me.
I've been using IntelliTrans for about six months. Getting started was a bit of a slog - it took a couple of calls and some carrier ID mapping to get my two trucks showing up right, which felt like overkill for a small outfit. Once it was running, the ETA alerts have been spot-on and that one feature alone cut down on the number of check-in calls I get.
Rate it, and the next carrier reading this page sees what you found.
