Hailee Boyer's review of Blume Global
When a refrigerated load lost its ETA last Thursday and sat at the docks three hours past appointment, I called Blume support for a status and got bounced through three reps with scripted responses while the carrier's portal showed a live update they somehow couldn't see. With 25 trucks and tight customer windows that lapse fast, that slip cost us a $600 detention fee and a furious shipper - support promised a callback that never came, so their platform felt like dead weight when we needed someone to actually fix the problem.
