Caterina Mraz's review of Infor Nexus
After nine years driving company rigs across the Northeast, I finally had to lean on Infor Nexus's support when a week-long customs hold left multiple shipments sitting idle. First-level support put me on hold forever and bounced my ticket between teams, but once I pushed for a regional rep someone actually pulled the right docs and got things moving - frustratingly inconsistent. The tracking data is solid and they can fix things, but customer service feels like a coin flip: sometimes quick and helpful, other times you’re stuck waiting while fees pile up.
