Adonis Kerluke's review of Samsara Driver
Ugh - the support has been the worst part since we rolled Samsara out. After a minor collision last month the dashcam footage didn't upload and a ticket sat open for five days before anyone produced the clips; the insurer put our claim on hold and we ended up eating about $1,200 in repairs and lost freight. With 75 trucks in the Pacific Northwest, five days of back-and-forth means several drivers waiting at the yard and dispatch scrambling. Every escalation just bounces you between teams and standard replies - no local account rep who actually digs in. Support responsiveness is why I can't trust Samsara for critical incidents; the platform isn't worth the headaches when help shows up only after the damage is done.
