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Samsara Driver

3.5· 15 reviews · Fleet Management
· 103 reviews on TruckMyApps
2.0out of 5

Adonis Kerluke's review of Samsara Driver

Ugh - the support has been the worst part since we rolled Samsara out. After a minor collision last month the dashcam footage didn't upload and a ticket sat open for five days before anyone produced the clips; the insurer put our claim on hold and we ended up eating about $1,200 in repairs and lost freight. With 75 trucks in the Pacific Northwest, five days of back-and-forth means several drivers waiting at the yard and dispatch scrambling. Every escalation just bounces you between teams and standard replies - no local account rep who actually digs in. Support responsiveness is why I can't trust Samsara for critical incidents; the platform isn't worth the headaches when help shows up only after the damage is done.

More reviews of Samsara Driver

All 15 reviews →
Moshe FramiJan 2026

Funny thing: the instant clip for safety events is the single feature that actually changed how we handle incidents. After 25 years managing about 120 trucks in the Midwest, I didn't expect to be impressed, but being able to pull up the dash-cam clip with the seconds before and after a hard brake has saved us hours of paperwork and a couple of angry appeals. The footage auto-attaches to the event, shows speed and location overlays, and my dispatcher can send a snippet to a driver for coaching in less than five minutes. It even stopped one unfair suspension last month because the clip showed a patch of ice - no arguing with pixels. Not flashy, just practical, and it sped up our whole safety workflow.

Jennie CronaJan 2026

Last Wednesday a homeowner swore our driver blew a red light and knocked over his fence; he called the police and demanded a payout. I pulled up the Samsara dashcam clip and the time-stamped GPS trail in under three minutes and the video clearly shows our truck stopped while another car clipped the post. We run a 40-truck fleet and after 20 years in the Midwest I've learned evidence matters more than words - that footage saved us from a bogus claim and an avoidable repair bill. Only reason it's not five stars: the mobile app can lag on older phones, so I had to grab the clip from the desktop once. Still, the speed of getting that video to the adjuster made the subscription worth it that day.

Maymie Kunde-BatzJan 2026

Setup was a nightmare - hardware wouldn’t pair, the onboarding portal kept timing out, and dashcam uploads failed unless I rebooted units constantly. I’ve run two trucks on the West Coast for 30 years and this whole mess cost me two missed loads and about $500 in late penalties before support fumbled a temporary fix.

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