Terrible support - they ghosted me during a load exception and it cost me cash. Had to chase emails for three days, chat bot spat out the wrong PRO and two reps contradicted each other; as an owner-operator with 3 trucks in the Southwest I lost two runs and about $700 in deadhead, billing sill wrong and nobody returns calls.
Last month when a broker tried to jack our rate at the last minute, Pando spit out better carrier options and a real-time cost comparison that saved me nearly $400 on one run. After 22 years running three trucks in the Midwest the monthly fee looked steep at first, but between that save and fewer misruns it paid for itself in under a month - worth every penny.
Rate it, and the next carrier reading this page sees what you found.