Rico Zemlak's review of GoComet
...support was helpful but maddening. First they push you through a bot and then a human who actually knows freight - once they escalated my case my stuck van got rebooked and the ETA adjusted, so props for that; but getting to that point took 2 days and a bunch of back-and-forth, which is rough when you're trying to hit an appointment. Midway through a cross-country hop my van was stuck, and for a guy who punches miles in the Southwest slow support is a real pain, so dont expect instant answers but if they do get on it they can fix stuff.
