Larissa Lemke's review of GoComet
When a critical refrigerated load's ETA froze at 03:00 the morning of a holiday and the carrier missed the pickup, I opened a support ticket expecting immediate help. Instead I was put on hold for three hours, bounced between reps, and fed contradictory explanations about whether the GPS feed was 'down' or simply 'delayed.' After 18 years managing a 50-truck fleet I’ve never had a ticket vanish from the portal - ours literally disappeared after I got a one-line "we're looking into it" email. That failure cost us $1,200 in detention, a very angry consignee, and two wasted driver shifts; the worst part was the silence when we needed someone to make a call. If support can't actually coordinate or act when the platform hiccups, the whole system becomes a paperweight, and I won't be risking my operations on that again.
