Bottom line: Coupa was reliable when it counted - the supplier-disruption alerts came through fast enough to change plans. I run two trucks in the Northeast and that single real-time heads-up on a flaky vendor saved me from chasing a missed load more than once. Not flawless (some reports can lag), but solid enough to keep it in our toolbox - 4/5.
Saved us a week and a load of headaches. Coupa flagged a supplier invoice hold that would have left a load stuck for four days, I rerouted to a local source, avoided detention fees and kept the customer happy - I'm a two-truck owner-operator in the Southwest with 14 years on the road and that single alert paid for the subscription.
I've used it for about two years. The mobile app is slow to refresh GPS and often crashes during check-ins; push alerts come minutes late or not at all, which is brutal for someone dispatching 50 trucks with 12 years' experience in the Southeast and it cost us a missed Friday-night pickup. Lost driver hours and a detention fee last month - desktop may show everything but day-to-day on the road is unreliable, so we ended up rerouting by phone and paying extra.
Rate it, and the next carrier reading this page sees what you found.
