Support actually stayed on a midnight call until our EDI mapping was fixed - that single rep kept a loaded run from getting stuck at the warehouse. I'm a dispatcher with 15 trucks in the Southwest and after 10 years on the road the follow-up email with step-by-step fixes was what really won me over.
Saved us a week and a load of headaches. Coupa flagged a supplier invoice hold that would have left a load stuck for four days, I rerouted to a local source, avoided detention fees and kept the customer happy - I'm a two-truck owner-operator in the Southwest with 14 years on the road and that single alert paid for the subscription.
I've used it for about two years. The mobile app is slow to refresh GPS and often crashes during check-ins; push alerts come minutes late or not at all, which is brutal for someone dispatching 50 trucks with 12 years' experience in the Southeast and it cost us a missed Friday-night pickup. Lost driver hours and a detention fee last month - desktop may show everything but day-to-day on the road is unreliable, so we ended up rerouting by phone and paying extra.
Rate it, and the next carrier reading this page sees what you found.
