Larissa Lemke's review of StarBriges LLC
Last Friday, with a last-minute temperature-controlled load stuck behind a bridge repair on I-95, we needed a reroute to Providence within the hour. Their customer support rep, Jenna, stayed on the line, coordinated a sprinter pickup, and texted ETA updates directly to the driver that live follow-through kept the dispatch center from going sideways. The single point of contact and her willingness to call local drivers directly made the biggest difference; I didn’t have to ping three different teams for answers. The online portal lagged about 15–20 minutes, which cost them a star, but the human communication covered the gap and the shipment arrived intact. After 18 years running a 50-truck fleet in the Northeast, I’ll keep StarBriges on speed dial for time-critical runs.
