…their dispatcher called me back within ten minutes and actually walked me through the customs paperwork on a Friday night, which saved a run and my paycheck. Lost a star because their billing portal froze once and took a day to fix, but the human support made the difference.
We use StarBriges when something can't go through our normal network. Usually a part that's holding up production or a shipment with a delivery window we really can't miss. Last one picked up around 6pm and delivered before our plant opened the next morning. No issues.
2-8C shipment and I probably asked more questions than necessary before booking 😂 They confirmed the equipment before pickup and I had the delivery documentation when our QA team asked for it. Product arrived in range. That's really all I care about.
...switching to StarBriges from the broker I used before was night and day. Their tracking actually matched what was happening on the road , I stopped sitting around waiting for phantom ETAs and was getting called when things changed, which for a PNW owner-operator tight on miles made a real difference. Only gripe: rates ran a bit higher than the cheapest guy, but the time saved made it worth it most days.
Rate it, and the next carrier reading this page sees what you found.
