I've been in logistics long enough that I care more about what happens when the plan breaks than when everything goes perfectly. We had a driver get held up at the first stop and it put our delivery at risk. Vic's called us, explained the situation and kept updating the ETA instead of going silent. Customer knew what was happening. Freight arrived. Nobody was happy about the delay but nobody was surprised either. I'll take that.
Quick onboarding was the thing that sold me, account setup and carrier approval happened in under 48 hours. They even walked me through ELD pairing with a single rep on the line until my two-truck Midwest outfit (15 years on the road) was actually moving, which felt almost shockingly simple.
Three years using Vics Forever and when a load would’ve otherwise missed the window, they showed up. Called at 2 a.m. about a parts run, driver rolling two hours later with live tracking; that kept my three-truck outfit from eating a big chargeback.
...their onboarding call was done in about 15 minutes. paperwork, carrier setup, and a quick test run handled while I was grabbing coffee. Saved me a half-day of back-and-forth, which matters when you’ve been dispatching for 12 years and run around 50 trucks in the Southeast. Quick start and reliable follow-up; I’ll keep them in the rotation for time-sensitive loads.
Rate it, and the next carrier reading this page sees what you found.
