Our customer changed the delivery address while the freight was already moving. Not another building in the same industrial park either. Completely different location. I sent the new info over expecting a mess. Vic's worked it out with the driver, gave me the revised ETA and that was pretty much it.
Quick onboarding was the thing that sold me, account setup and carrier approval happened in under 48 hours. They even walked me through ELD pairing with a single rep on the line until my two-truck Midwest outfit (15 years on the road) was actually moving, which felt almost shockingly simple.
Three years using Vics Forever and when a load would’ve otherwise missed the window, they showed up. Called at 2 a.m. about a parts run, driver rolling two hours later with live tracking; that kept my three-truck outfit from eating a big chargeback.
...their onboarding call was done in about 15 minutes. paperwork, carrier setup, and a quick test run handled while I was grabbing coffee. Saved me a half-day of back-and-forth, which matters when you’ve been dispatching for 12 years and run around 50 trucks in the Southeast. Quick start and reliable follow-up; I’ll keep them in the rotation for time-sensitive loads.
Rate it, and the next carrier reading this page sees what you found.
