...Coyote's support dropped the ball - an hour on hold, then bounced between reps who passed along wrong delivery info, so the load missed the appointment and I got hit with detention and lost pay. Two decades on the road and I've never seen service waste my time like that.
Dispatching 60 trucks across the Southeast for nine years taught me to sniff out problems early. We moved to Coyote from a regional broker that ghosted updates, and what really sold me was their tracking - ETAs actually matched reality so I could plan loads without constant phone tag. Not perfect (pricing still bounces), but the saved headache on daily checks gets them four stars from me.
We run 15 trucks across the Southeast and have used Coyote for about five years, so their mobile app is a daily tool for dispatch and drivers. Half the time the real-time tracking and quick-accept features genuinely speed up day-to-day work, but the app also freezes during load acceptance, loses notifcations, and the UI makes small tasks annoyingly fiddly which costs us minutes that add up. I'm torn - when it behaves it's helpful, but the unpredictability makes me hesitate to rely on it completely.
Rate it, and the next carrier reading this page sees what you found.
