Adonis Kerluke's review of Coyote Logistics
I've been using Coyote for eight years. Their tech and real-time tracking are genuinely helpful and my dispatchers lean on it, but it's the customer support that leaves me torn. Some account reps are quick and proactive - one even stayed late to sort a cross-border customs hold for a PNW load and saved the day - but others can take days to respond and just shuffle issues between teams. With a 75-truck fleet those swings matter; inconsistent follow-through has cost us detention and trust more than once. I keep using them because when support is on the ball it's a relief, but the variability means I can't fully count on them for our most time-sensitive lanes.
