Bottom line: don't book time-sensitive chemical runs through Odyssey - they cost me a week of work and $1,200 in detetion fees. Had a hazmat pickup in Phoenix that they re-scheduled twice, disptacher ghosted for 24+ hrs, driver sat at the yard 48 hrs, we lost a repeat custmer and they still billed a bogus stop fee; totally messed my month.
After six years hauling around the Southeast with two trucks, I braced for a paperwork nightmare - Odyssey surprised me. Their onboarding rep sorted my authority details fast and had me on a paid load in under a week, which made getting started ridiculously easy.
Thirty years handling fleet operations and a two-hundred-truck roster in the Southwest taught me to depend on accurate, real-time tracking. Odyssey's shipment visibility portal, however, was routinely hours behind and often showed incorrect statuses; that lapse directly cost us detention fees and a missed production window - one customer account alone incurred over $12,000 in penalties last quarter. Support replies were slow and the mobile app timed out repeatedly, forcing me to reroute trucks manually and undermining any confidence I had in their network.
Rate it, and the next carrier reading this page sees what you found.