Jennie Crona's review of Allen Lund Company
Their support team stays on the phone until the problem's solved, which is rare in this business. Last month a heavy-haul pickup slid into the evening and my dispatcher couldn't lock a driver; our ALC rep stayed two hours, lined up an alternate carrier and even handled the extra paperwork so the customer didn't miss their window. I've managed a 40-truck fleet for 20 years, so I notice when someone actually follows through instead of just promising. My only gripe is that billing and POD emails can take a day or two longer than I'd like and sometimes need a prodding call. Good people on the front line - if the back office sped up a bit this would be a five-star partner.
