I've used Kenco for about 18 months. My old local 3PL on the West Coast was scrappy but fast - one call and they'd reroute a load; Kenco's tech gives better inventory visibility, yet getting human exceptions handled often feels like pushing paperwork uphill. After two decades driving and running my own trucks, I want both the dashboards and someone who can actually move a pallet on short notice, so I'm genuinely torn.
I've used Kenco for five years. Their customer support staff are courteous and usually prompt to acknowledge issues, but when a true escalation is required the followthru slows dramatically and cases sometmes sit without clear ownership, which is frustrating. I manage 15 trucks in the Southeast so that inconsistency directly affects dispatching; I'm genuinely torn because the reps try hard yet suppport tickets can vanish into a backlog.
The mobile app's real-time ETA updates are what I liked most - they let me spot cascading delays before drivers even call in. It has cut down on radio traffic and simplified dispatch decisions; managing 60 trucks across the Southeast, those minute-by-minute adjustments save time and fuel. Sync hiccups in low-signal areas and limited bulk-editing keep it from being perfect, but it performs very well for day-to-day operations.
Rate it, and the next carrier reading this page sees what you found.
