Bottom line: Kenco's pricing model delivered clear value for money. After ten years managing a thirty‑truck fleet on the West Coast, the single thing that really stood out was their line‑item invoicing and real‑time charge breakdowns - I could track detention and fuel surcharges to the penny. Their fees were slightly higher than the lowest bids, but fewer billing disputes and predictable monthly spend made the relationship worth the cost.
I've used Kenco for five years. Their customer support staff are courteous and usually prompt to acknowledge issues, but when a true escalation is required the followthru slows dramatically and cases sometmes sit without clear ownership, which is frustrating. I manage 15 trucks in the Southeast so that inconsistency directly affects dispatching; I'm genuinely torn because the reps try hard yet suppport tickets can vanish into a backlog.
The mobile app's real-time ETA updates are what I liked most - they let me spot cascading delays before drivers even call in. It has cut down on radio traffic and simplified dispatch decisions; managing 60 trucks across the Southeast, those minute-by-minute adjustments save time and fuel. Sync hiccups in low-signal areas and limited bulk-editing keep it from being perfect, but it performs very well for day-to-day operations.
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