Last Thursday my receiver moved the delivery window two hours at 3pm and I braced for the usual circus. Kenco's portal pushed an updated ETA and their dispatcher texted me within 10 minutes - no hold music, no guesswork, miles ahead of the old 3PL where I'd spend an hour on calls getting mixed info. Been running owner-op in the Southwest for about a year and that quick visibilty saved me time and a possible detention fee, so I'm def happy with them.
I've used Kenco for five years. Their customer support staff are courteous and usually prompt to acknowledge issues, but when a true escalation is required the followthru slows dramatically and cases sometmes sit without clear ownership, which is frustrating. I manage 15 trucks in the Southeast so that inconsistency directly affects dispatching; I'm genuinely torn because the reps try hard yet suppport tickets can vanish into a backlog.
The mobile app's real-time ETA updates are what I liked most - they let me spot cascading delays before drivers even call in. It has cut down on radio traffic and simplified dispatch decisions; managing 60 trucks across the Southeast, those minute-by-minute adjustments save time and fuel. Sync hiccups in low-signal areas and limited bulk-editing keep it from being perfect, but it performs very well for day-to-day operations.
Rate it, and the next carrier reading this page sees what you found.
