Jennie Crona's review of Universal Logistics Holdings
…but their support team actually surprised me at times. I've been running a 40-truck fleet out of the Midwest for twenty years, so clear, quick communication matters to me; when a customs snafu hit at the Detroit crossing last quarter, an account rep stayed on the phone and hustled paperwork until the load moved - that was legit. Still, that level of ownership isn't consistent; some issues get handed off three times and then vanish, which cost us a late delivery and an avoidable detention charge. I'm torn - pockets of solid, attentive help mixed with maddening lapses. Three stars: they can do good work, they just need to be more consistent on the customer-service side.
