Adella Labadie's review of Werner Logistics
After a surprise surge in holiday orders, our small 25-truck Midwest operation needed a 3PL partner fast. Werner Logistics seemed promising and the account rep was responsive at first - until we hit EDI mapping, which dragged on about three weeks because of field mismatches and handoffs across time zones. Not smooth. Once the integration team finally gave us a test environment the tracking portal actually helped and the visibility cut down my inbox; I could see why larger shippers like this. Still, getting drivers set up with the mobile app was oddly clunky and required repeated follow-ups, so I’m left mixed: good tech once it works, but onboarding was more hands-on and slower than I expected for our size.
