Jennie Crona's review of Werner Logistics
The tracking actually worked most days. The Werner Logistics platform gave me real-time location that my old regional broker never did, which was genuinely helpful when juggling 40 trucks across the Midwest and trying to promise ETAs to customers. But while the tech was a step up, getting a live person to pull teeth when a load went sideways felt worse than what we had before; my last provider would pick up the phone and reroute a trailer in an hour, with Werner it sometimes took half a day and a ticket number. That delay matters. So I'm torn - billing and visibility were improved, but the human element and ad-hoc solutions that kept my drivers moving are missing enough that I can't give them a strong thumbs up.
