Reliability was hit-or-miss. One week their platform and an owner-operator bailed me out with spot-on tracking and a last-minute reroute to hit a tight Chino delivery, the next week the carrier assigned went dark and I spent hours firefighting with shippers. I manage 30 trucks on the West Coast, so when they work it's great, but those ghosted loads make me uneasy.
Support is a mixed bag - once they located a stranded load in under an hour, other times I'm stuck on hold with vague emails that go nowhere. I'm a dispatcher for ten trucks in the Northeast, and that inconsistency leaves me torn: the system can help, but the human follow-through often means I’m cleaning things up after hours.
...and when a driver bailed 90 minutes before pickup, Landstar's agent sourced an owner-operator and had the truck enroute in under three hours. I've managed a 35-truck fleet for seven years in the Southwest, and that quick fill saved us a large detantion fee and calmed an upset customer. The live tracking updats were what made me happiest - seeing ETAs move in realtime let me brief the consignee confidently, small detail but it mattered.
Rate it, and the next carrier reading this page sees what you found.
