Thought a big name would mean fewer headaches - GEODIS's portal kept showing "on route" while my driver sat at the dock for three hours and we lost a full day's runs, which after 30 years running two trucks on the West Coast eats into margins fast. Compared to my old broker who actually picked up the phone and fixed things, this felt like amateur hour and cost me more than the 'better rate' they pitched.
What I liked most was their operations rep who actually picked up the phone and fixed a mess. During an I-5 snow slide they reconsigned a stuck trailer to a nearby GEODIS cross-dock, updated the portal ETA in real time and texted my driver so the customer still got the shipment that day - small fleet, five trucks, so that one saved run mattered. Only ding is their invoicing took a week to sort out, but for keeping customers happy they get a solid 4/5 from me.
Bottom line: GEODIS mostly works, but not consistently enough for tight windows. Their U.S. tracking dashboard actually helps when it refreshes and a warehouse once pulled a pallet same-day to save me, yet I’ve had last-mile ETAs slide two hours with no notice - for a three-truck owner-operator on the West Coast that can turn a good run into a wasted day.
Owner-operator in the Southwest, only a year in, I jumped to GEODIS thinking their tech would make life easier - big mistake. Their portal looked fancy but gave wrong ETAs, no real-time updates, and I got charged detntion after sitting 3 hours at the dock because nobody confirmed the slot - cost me a day of pay and fuel. My old regional broker would just text and pay quick; this felt like endless hold muisc and paperwork, so 2/5 from me.
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