...when a Friday-night customs hold at LAX threatened a load of electronics, their broker dug up a missing HS code and cleared it in about 20 minutes so my driver could roll straight through - saved us two shifts of sitting idle. Four stars because their tracking app froze during pickup, but the person on the phone made it right.
They sent me to the wrong dock the first week I signed up - wrong BOL, truck sat for six houres while the rep "escalated" nothing. Onboarding was a nightmare: their portal kept timing out, i faxed the same insurance cert twice and customer support had me on hold so long I missed a delivery and paid about $350 in detention. I've been an owner-operator in the Midwest for 12 years and havent seen setup this clunky, wasted time and money, won't be rushing back.
Two-truck owner-operator in the Southeast with six years under my belt - I chose DSV even though their quote was higher than my usual carriers. Their real-time visibility and quicker handoffs wiped out the detention charges that usually eat my margins, so the extra cost actually paid for itself.
Bottom line: DSV didn't come through when timing mattered - and it cost me. Their portal showed 'in transit' for two days while my trailer sat at a yard waiting on missing paperwork; I missed a line-side window and ate detention fees. I've been driving six years in the Midwest and the radio silence plus useless hold times made this one of the worst runs I've had.
Rate it, and the next carrier reading this page sees what you found.
