Mae Kris's review of J.B. Hunt Transport Services
Thought it would be quick to get set up - nope, that's where the trouble began. The 360° signup portal ate our authority documents twice and the API instructions were vague, so integration dragged on for weeks while loads sat idle. I've been at this 28 years, running about 150 trucks in the Northeast, and that downtime cost us several thousand dollars in missed opportunities and driver idle pay. Every time we escalated, a new rep showed up with a fresh promise and no follow-through; communication felt fragmented and slow. If you need to move fast, don't expect a fast start with J.B. Hunt - onboarding was more headache than help.
