Two years using GXO and their returns system has cost me real money. I'm an owner-operator in the Pacific Northwest - items get marked "received" then disappear, customers get billed for returns that never arrived, and I ate two chargebacks last quarter because their scan/label workflow printed duplicate tags and routed pallets to the wrong facility. Unacceptable.
When a Black Friday overflow doubled our pallet count overnight and our in-house staging backed up, GXO ramped space and labor within 48 hours and billed at the contracted per-unit rate rather than surprise surcharges. My 30-truck West Coast operation, after ten years of chasing opaque invoices, found that single thing - clear, predictable pricing - made the higher headline rate worth it because it removed weeks of reconciliation and unexpected line-item hits.
Been an owner-operator in the Southeast for 18 years, and we moved our e-comm fulfillment to GXO last winter. Robotics and their conveyor set-up crushed throughput compared to our old local 3PL, but recieving notices, weird chargebacks and a distant support team have made daily life more of a headache - faster, yes, but not necessarily better.
Rate it, and the next carrier reading this page sees what you found.
