...they actually showed up when my December load got rerouted at midnight and didn't panic. After 7 years on the road in the Northeast, watching them take a carrier meltdown and do a same-day sort-and-reroute so our shelves stayed stocked made me grin - order errors stayed low and the driver updates were legit. Not perfect but it definately worked when it mattered and thats what counts.
When a Black Friday overflow doubled our pallet count overnight and our in-house staging backed up, GXO ramped space and labor within 48 hours and billed at the contracted per-unit rate rather than surprise surcharges. My 30-truck West Coast operation, after ten years of chasing opaque invoices, found that single thing - clear, predictable pricing - made the higher headline rate worth it because it removed weeks of reconciliation and unexpected line-item hits.
Been an owner-operator in the Southeast for 18 years, and we moved our e-comm fulfillment to GXO last winter. Robotics and their conveyor set-up crushed throughput compared to our old local 3PL, but recieving notices, weird chargebacks and a distant support team have made daily life more of a headache - faster, yes, but not necessarily better.
Rate it, and the next carrier reading this page sees what you found.
