I've used GXO for four years. Last Black Friday a pallet got mislabeled at the vendor and looked like it would blow two runs - then their floor lead found the right cartons in the robotics pick lane, called me, and we were back on the road in under an hour. I'm a dispatcher with five trucks in the Pacific Northwest and that quick fix saved our route pay and a heap of headaches.
When a Black Friday overflow doubled our pallet count overnight and our in-house staging backed up, GXO ramped space and labor within 48 hours and billed at the contracted per-unit rate rather than surprise surcharges. My 30-truck West Coast operation, after ten years of chasing opaque invoices, found that single thing - clear, predictable pricing - made the higher headline rate worth it because it removed weeks of reconciliation and unexpected line-item hits.
Been an owner-operator in the Southeast for 18 years, and we moved our e-comm fulfillment to GXO last winter. Robotics and their conveyor set-up crushed throughput compared to our old local 3PL, but recieving notices, weird chargebacks and a distant support team have made daily life more of a headache - faster, yes, but not necessarily better.
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