I've used GXO for three years. Their sticker isn't low, but after they added more robotics my per-item fulfillment cost fell enough that it actually paid for itself - nice to see the numbers line up for once. We run a busy regional outfit (about 50 trucks) in the Southeast, and the one thing that made me happy was the predictable, lower per-unit charge - no surprise add-ons that wreck the month.
When a Black Friday overflow doubled our pallet count overnight and our in-house staging backed up, GXO ramped space and labor within 48 hours and billed at the contracted per-unit rate rather than surprise surcharges. My 30-truck West Coast operation, after ten years of chasing opaque invoices, found that single thing - clear, predictable pricing - made the higher headline rate worth it because it removed weeks of reconciliation and unexpected line-item hits.
Been an owner-operator in the Southeast for 18 years, and we moved our e-comm fulfillment to GXO last winter. Robotics and their conveyor set-up crushed throughput compared to our old local 3PL, but recieving notices, weird chargebacks and a distant support team have made daily life more of a headache - faster, yes, but not necessarily better.
Rate it, and the next carrier reading this page sees what you found.
