Moshe Frami's review of C.H. Robinson
Right when it looked like we'd lose a load - someone answered at 2 a.m. and stayed on the line until it was sorted. That rep gave short, useful updates instead of vague emails and actually called carriers to get a rebook done. I've been running a 120-truck fleet for 25 years in the Midwest, so I notice when support acts like a partner. Navisphere helps with visibility, but what made me happy was the rep's willingness to chase the issue live and see it through. Not perfect every time - carrier confirmations can lag in peak - but their people usually clean it up fast.
