Mae Kris's review of JAS
Bottom line: JAS's customer support delivered when it mattered, so I'm giving them a 4/5. What really made me happy was one rep, Daniel, who dropped everything to chase a customs hold on a critical lane and had paperwork cleared in under three hours - saved us a full day of detention. On our Northeast runs with a 150-truck fleet and after 28 years in this business, that kind of persistence and follow-through is rare. SmartHub gives decent visibility, but the standout was the human touch - Daniel coordinated directly with our dispatcher and the broker so we didn’t end up playing phone tag. My only gripe is slower after-hours replies; that’s why it’s a 4 instead of a 5, but I’ll use them again for shipments that need hands-on attention.
