...support ghosted me when a load went sideways - no callbacks for six hours, GPS updates stopped and my driver sat idle while detention piled up. Cost one of my two trucks a full day's revenue, and every rep I finally reached shrugged like it wasn't on them.
...thought RyderShare had fixed the booking chaos - sent the same load to two different carriers both showing “confirmed,” driver sat idle three hours and we ate $480 in detention while the customer blew up. Dispatcher for an 80-truck West Coast fleet with seven years under my belt; won’t trust their confirmations until they actually mean something.
…and it actually held up when the schedule went sideways. I manage a 35-truck fleet in the Southwest, and the realtime visibilty gave me accurate ETAs when a carrier rerouted - that single thing kept a handful of loads from turning into headaches. Had one hiccup with an older carrier's updates lagging, so not flawless, but it worked when we needed it.
I've been using RyderShare for about a year. The mobile app's live tracking and push alerts are what really saved my afternoons - one timely ETA ping stopped a backlog from forming last month. I manage 85 trucks around the Pacific Northwest, and those minute-by-minute updates mean my dispatchers stop chasing drivers over the phone. There are hiccups: maps will stall in some mountain passes and the booking flow can feel sluggish when cell service drops, but alerts usually sync back up quickly. It cuts down on calls and paperwork enough that it's worth keeping in our daily toolkit, though offline scheduling could be improved.
Rate it, and the next carrier reading this page sees what you found.
