Adonis Kerluke's review of EchoShip
I've used EchoShip for two years. The mobile app is painfully unreliable - it times out when drivers try to accept a tender and frequently freezes during routing, which killed a couple of pickups last month. With a 75-truck fleet up and down the Pacific Northwest that translated into missed loads and over $3,500 in detention fees last quarter alone, plus frantic calls to rebook. The shipment visibility on the app is worse than useless; GPS updates are stale so customers get false "in transit" alerts and my dispatchers waste hours chasing confirmations. Fix the mobile experience, Echo - until then it costs me time and money every day.
