Used it for about six months and the support has been a nightmare. After 12 years on the road in the Midwest I rely on fast help; when their GPS glitched and ETA put me at the wrong terminal I waited 48+ hours for a canned reply - by then we missed the load and I ate a $900 detention plus a broker fee. Reps seem clueles and just bounce you around with no follow-up, I'm done with them.
The real-time map saved my bacon when a shipper tried to ghost us on a rainy Tuesday. After twenty years hauling on the West Coast, seeing that the trailer was never scanned let me abort the run before I hit Bay Bridge traffic and a wasted two hours. But the carrier integration bungled the PODs and brokers never got proof - billing stalled for two weeks and I spent half that time on the phone, so I’m torn: brilliant tracking, dodgy backend.
On my first run they handed me a tablet and said "Use Fretron for updates" - I almost rolled my eyes, but a one-time text link got me into the exact load in under a minute. What really sold me was that SMS auto-login that dropped me right on the shipment page; no hunting through emails or resetting passwords between stops. Setting up the office side took a short call, but for a driver running routes across the Midwest it removed a ton of phone tag, so I'm giving it a solid 4/5.
Rate it, and the next carrier reading this page sees what you found.
