...the side-by-side rate grid alone cut my decision time in half - after a decade dispatching a 15-truck fleet in the Southwest I can eyeball total cost, transit and book the best lane in seconds. My only gripe is occasional carrier rate refresh lag, but it's still worth it.
…their support desk actually picked up and stayed with the issue until it was fixed. With our 55-truck fleet in the Southeast, a rep tracked down a misplaced bill of lading and had it uploaded within the hour, salvaging a shipment that otherwise would have sat overnight. The team’s responsiveness and willingness to jump on a call made the difference; I knocked one star off for some clunky navigation in the app, but their service kept things moving.
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