This morning I nearly blew a pickup because the dispatcher changed the stop at 7:05, but the app buzzed and showed the new address before the broker even called. That instant push and the stupid-fast photo upload for PODs is what sold me - i can update status and send proof in under a minute while rolling. Only gripe is it gets laggy on spotty service, so 4/5 from me.
I've used it for about three years and the mobile app is what keeps me on DAT Broker TMS day to day. The single feature that actually made me happy was the push alerts for pickup and delivery - they hit my phone almost instantly so I can reassign loads or call carriers before things snowball, which on busy afternoons is a lifesaver. The app still hiccups when uploading BOLs and sometimes gives a "recieving error" that needs a restart, but for status updates and quick communication it does the job.
Bottom line: it mostly works, but when it glitches it can cripple a day's moves. I dispatch 15 trucks across the Southwest and after ten years the TMS's intermittent sync failures and slow carrier status updates have cost us pickups - support responds but not always quickly enough to stop the domino effect.
Rate it, and the next carrier reading this page sees what you found.
