Twenty years behind the wheel in the Midwest taught me what a brokerage tool should actually save me, and DAT Broker TMS made onboarding feel like punishment. The initial setup dragged on for two weeks, carrier uploads failed repeatedly and support shrugged - I missed loads and lost nearly a week’s pay trying to untangle it.
I've used it for about three years and the mobile app is what keeps me on DAT Broker TMS day to day. The single feature that actually made me happy was the push alerts for pickup and delivery - they hit my phone almost instantly so I can reassign loads or call carriers before things snowball, which on busy afternoons is a lifesaver. The app still hiccups when uploading BOLs and sometimes gives a "recieving error" that needs a restart, but for status updates and quick communication it does the job.
Bottom line: it mostly works, but when it glitches it can cripple a day's moves. I dispatch 15 trucks across the Southwest and after ten years the TMS's intermittent sync failures and slow carrier status updates have cost us pickups - support responds but not always quickly enough to stop the domino effect.
Rate it, and the next carrier reading this page sees what you found.
