Bottom line: Turvo's POD/document upload is a nightmare and cost me over a week's pay when invoices couldnt be sent. Files show "uploaded" but never attach, no error msgs and the broker notification never fired - sat on unpaid loads while I chased support for days, total mess.
Used Turvo for three months. Getting started was brutal - verification hung for two weeks, their carrier packet wouldn’t accept my USDOT number, support replied days later and by then I’d missed two loads and lost pay; as a company driver with 20 years on the road I can’t afford onboarding that eats up worktime.
During a sudden midday outage that halted our dispatching, Turvo’s support line got us running again within forty minutes. What impressed me most was the rep’s ownership: they stayed on the call until new manifests were pushed to drivers and then followed up the next morning to confirm the permanent fix. I manage a 60-truck fleet in the Southeast with eleven years in the business, and that level of follow-through is exactly why this platform earns a five-star rating from me.
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