Bottom line: their support team actually saved me hours by fixing a billing error in under 20 minutes. I was mid-shift with a load mix-up and they jumped on a quick screen-share, corrected the rate, and even emailed a note for payroll so I didn't have to chase it later. I'm a company-driver on the West Coast with three years under my belt - rare to see follow-up like that. Leaves you feeling like someone has your back.
Last Thursday a driver missed a Gary pickup and I had about 90 minutes to fix it before detention - RigBooks' live location map and quick dispatch notes let me find him, ping him, and reroute another truck in under ten minutes, which saved us a hefty fee. I run 40 trucks out of the Midwest and after 18 years on the job that one feature paid for itself that week.
Twenty-eight years in the trucking business, overseeing a 150-truck fleet in the Northeast, and the IFTA reporting module in RigBooks is the feature that grabbed my attention first. Instead of wrestling with paper logs and a dozen spreadsheets, it pulls mileage by state from our telematics, auto-calculates taxable gallons, and presents a clear state-by-state breakdown that actually matches what our accountant needs. I liked being able to annotate trips - add fuel purchases, correct yard moves, and then export a tidy report; it saved us nearly a week of work last quarter. Quirks: occasional GPS gaps on low-signal routes will split a run across states and force manual fixes, which gets tedious when you're working through 150 units. Still, that one feature cut down the reporting headache so much that the subscription paid for itself quickly; I’m giving four stars because the mapping edits could be smoother.
What I liked most was the dispatch board - it's far easier to interpret than the patchwork of spreadsheets we used before. After thirty years and managing a 200-truck fleet in the Southwest, the clearer driver assignment visibility and quick status updates cut the endless back-and-forth calls and made daily coordination less chaotic. The billing and settlement screens are functional but still a bit clunky compared with the dispatch side, which is why I rate it four stars.
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