Biggest gripe: it crashed right when I needed to file PODs and reroute a driver, cost me a layover and a $450 detention charge. Support took forever and the mobile app didnt refresh so dispatch woudn't send - lost money and trust.
I've used ITS Dispatch for two years. We switched from a patchwork of spreadsheets, phone calls and a clunky legacy TMS, and managing 30 trucks on the West Coast the thing that made me happiest was the billing workflow - auto-generated invoices and clearer settlements cut our driver settlement time in half. Reporting is still basic and I miss a few advanced filters, but for daily dispatch and faster invoicing it's proven dependable; I give it 4/5.
Bottom line: the mobile photo proof-of-delivery that auto-attaches to the correct load and invoice is the standout feature - no more emailing photos to dispatch. After years on Southeast runs, that alone cut settlement back-and-forth and saved real time, though GPS pings can lag on some routes.
Rate it, and the next carrier reading this page sees what you found.
