Weldon Deckow's review of ITS Dispatch
When my driver called at 2 a.m. to say the pickup address changed, ITS Dispatch let me edit the load, resend paperwork and invoice the spot rate before breakfast. Compared to the spreadsheets and paper I used for years (I've run three trucks in the PNW for 25 years), settlements are way cleaner, but the dispatch screen is clunky and slower than the old TMS I had - map redraws lag and reassigning runs takes extra clicks - so I'm torn: it solved my billing headache but sometimes costs me time on the road.
