I've used ITS Dispatch for about nine months. Half the time the app won't load my active dispatch in the morning and once it froze while I was en route, which made me miss a pickup and cost me a day's pay. After nine years driving in the Northeast, I expect a TMS to work when I need it - this one just can't be relied on.
I've used ITS Dispatch for two years. We switched from a patchwork of spreadsheets, phone calls and a clunky legacy TMS, and managing 30 trucks on the West Coast the thing that made me happiest was the billing workflow - auto-generated invoices and clearer settlements cut our driver settlement time in half. Reporting is still basic and I miss a few advanced filters, but for daily dispatch and faster invoicing it's proven dependable; I give it 4/5.
Bottom line: the mobile photo proof-of-delivery that auto-attaches to the correct load and invoice is the standout feature - no more emailing photos to dispatch. After years on Southeast runs, that alone cut settlement back-and-forth and saved real time, though GPS pings can lag on some routes.
Rate it, and the next carrier reading this page sees what you found.
