12 years on the road out of the Midwest, owner-operator. The ITS Dispatch mobile app is quik for checking loads and firing off invoics, which actually saves me a ton of paper time, but editing trips is clunky and the GPS will jump so you end up reopening screens more than you should. I'm torn - it's handy enough that I keep it on my phone, but the occasional slow syncs and crashes make me nervous to run everything off the app on longer hauls.
I've used ITS Dispatch for two years. We switched from a patchwork of spreadsheets, phone calls and a clunky legacy TMS, and managing 30 trucks on the West Coast the thing that made me happiest was the billing workflow - auto-generated invoices and clearer settlements cut our driver settlement time in half. Reporting is still basic and I miss a few advanced filters, but for daily dispatch and faster invoicing it's proven dependable; I give it 4/5.
Bottom line: the mobile photo proof-of-delivery that auto-attaches to the correct load and invoice is the standout feature - no more emailing photos to dispatch. After years on Southeast runs, that alone cut settlement back-and-forth and saved real time, though GPS pings can lag on some routes.
Rate it, and the next carrier reading this page sees what you found.
